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Disney+ debuted November 12, 2019. I logged in first thing in the morning and started watching Noelle! There were audio descriptions but honestly, they were so good I thought it was part of the movie at first (and I was doing things around the house) but I realized that what I was actually hearing was the audio descriptions that are provided for those who may not be able to see all the details. I could NOT figure out how to turn this off on the Roku I was streaming it on. After playing around with ALL the settings I finally got it. If you are having the same issue despite turning accessibility off on the tv, app, etc. here’s a workaround for now!
How to Turn Audio Descriptions Off on Roku for Disney+
If you’ve checked all your accessibility settings on the Roku (by pushing the star button while in Disney+ watching a movie/show) and you’re still getting audio descriptions, you’ll have to change the audio settings on the Roku itself. Here’s how to do it:
- Press the home button on your Roku remote
- Scroll to and press “ok” on settings
- Scroll to Audio
- Arrow over and down to “Audio mode”
- Select (Stereo)
- Go back to Disney+ and see if it worked for you
I’m guessing this will be fixed eventually so we can turn Auto mode back on, but for now if you’re like me and want to watch Disney+ on the Roku on your tv without audio descriptions, hopefully this works for you too!
If that didn’t work for you a commenter left these instructions in the comments:
I found it inside of the Disney+ app area. Click on a title such as “Soul”, you will see a full feature screen describing the movie. There are four icons to the right of the title: 1) ‘Resume’ (or Start) – 2) ‘Restart’ – 3) a [graphic special char] CHECK – and 4) a graphic people share icon (heads, torsos, I suppose). CHANGE the CHECK to a PLUS ‘+’, and the audio description stops!